MyFreshCo FAQ’s & Loyalty Points Info

What are you doing about COVID-19

You may notice some extra plastic packaging than normal in our boxes. This is to insure we at MyFreshCo minimise any cross contamination, as we receive produce that’s travelled through the supply chain.

Please continue to wash the fruit, veg & salad as normal before use.

MyFresh Points - Loyalty Rewards Program

MyFresh Points

Register with an account, and collect rewards points on selected products which can be redeemed later as a discount during checkout.

What’s in it for you?

  • Discount
    Earn 2 Points for every £1 spent on our website
    Collect 600 Points, and receive £5 discount on your order
  • Referral
    Refer friends & family and receive additional points for every successful referral.
    On a successful referral order both parties will receive additional 50 Points!
  • Product Review Rewards
    Review products on our online store and receive 1 point for each approved review!

 

Terms & Conditions
– Customers must have a registered account on our website (Register here using your social credentials, if you haven’t yet registered)
– Points cannot be transferred into physical cash and must be used as a discount during checkout
– Referal: Website referrals can be made by logging into ‘Your Account’ area and selecting MyFresh Points from the menu section and submitting the referral form,.

Can i add to an exiting order?

Sure,  we are working on a seamless process but for now either

  • Add additional items to your shopping cart, then checkout by selecting ‘Click & Collect’ at checkout and then entering in the ‘Notes’ section on checkout either your Name, Address or Original order number so we can attach both orders together
  • Contact us at orders@myfreshco.com with your additional items required and a member of our team will be in touch to confirm.  Email are responded to within the hour.

Delivery Info.

A delivery date must be selected at Checkout.  On the day of delivery you will receive an email and text message (if a mobile number has been entered at checkout) with an approx. time of delivery 30 minutes before our driver is due to leave.

Next Day Delivery:
Orders must be placed by 7pm  (Mon-Sat, excluding Bank Holidays).  Any orders received after 7pm will be processed the following day.

Delivery charge:

  • Next Day £4.00
  • Standard Delivery from £3.00

All deliveries are delivered up until 6pm on day of delivery, please bare with us if your delivery is slightly late on the day as we’re currently busier than normal.

Due to COVID-19 we may experience delays in receiving fresh produce in the supply chain so your order may be delayed a day. In this case we will contact you to notify you of the delay. However this has been quite rare.

All orders are packed and delivered by our own MyFreshCo team.
There is a comments box on the checkout page where you can enter a safe location to deliver your order if required

Where do you deliver to?

MyFreshCo currently delivers to all CV based post codes inc Kenilworth, Leamington, Warwick & surrounding areas.

Commercial / Trade deliveries are Mon-Sat, however if you are a Home Delivery customer then please see our schedule below, the delivery calendar at checkout will auto update and show you the delivery schedule depending on the delivery post code.  If we currently do not deliver to your CV post code then get in touch with us and we can add your order manually.

MONTUEWEDTHURFRISAT
CoventryDeliverDeliverDeliverDeliverDeliverDeliver
KenilworthDeliverDeliverDeliverDeliverDeliverDeliver
LeamingtonDeliverDeliverDeliverDeliverDeliverDeliver
WarwickDeliverDeliverDeliverDeliverDeliverDeliver
NuneatonDeliverDeliver
BedworthDeliverDeliver
RugbyDeliverDeliver

Can I collect my order?

Click & Collect is currently available Mon-Sat and is free of charge, please select Click & Collect with your preferred collection time & date at checkout

Are you local?

Yes, a Coventry based company, located within the Binley Industrial Estate.
We have over 20 years experience in souring fresh produce for our customers, so you can be confident that your getting the freshest and highest quality produce.

Is there a minimum order amount?

Yes, all orders placed on our site must be a minimum of £15.00, before any delivery charges are applied.

Are the online payments safe?

Absolutely, all Credit and Debit card payments taken via our website are throughl SSL security (padlock), so you can be rest assured your data is safe. We never get to see or store any credit/debit card info you enter on our site when making a payment.

PayPal is also an option, you dont need to have a PayPal account to use the service.

Can I do a subscription to auto order?

Yes! Currently we are only offering our Set Boxes as subscription orders.

On each product page simply select your subscription option, at checkout on the delivery calendar simply select the DAY you’d like your order delivered each week, month ect.

If you currently have a subscription order and need to amend your delivery day, simply email us on orders@myfreshco.com with your name and address.

You can suspend or cancel your subscription at any time, and simply reactivate from your account area on our website.

Can I change items in my box?

Yes, but there are limitations based on availability and current cost of produce.
This also depends on the box selecttion, e.g

If you order a £15 Fruit box and want to replace 2 items i.e Apples and Pears with 2 papayas’s. Due to the fact Papaya’s are more costly to buy, therefore additional items already included in the box will be either reduced or replaced.

We will contact you to let you know, before we pack your order.

E-Gift Cards

Can i purchase Gift Cards?

Yes, Please get in touch with us, we have a number of E-Gift Cards that are available to be purchased online,  and be sent via email at point of purchase as a present for someone.

Can i check my E-Gift Card Balance?
Sure, go to the following page and enter your voucher number
https://www.myfreshco.com/balance/

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