FAQs
What are you doing about COVID-19
You may notice some extra plastic packaging than normal in our boxes. This is to insure we at MyFreshCo minimise any cross contamination, as we receive produce that’s travelled through the supply chain.
Please continue to wash the fruit, veg & salad as normal before use.
Delivery Info.
A delivery date must be selected at Checkout. On the day of delivery you will receive an email and text message (if a mobile number has been entered at checkout) with an approx. time of delivery 30 minutes before our driver is due to leave.
Next Day Delivery:
Orders must be placed by 7pm (Mon-Sat, excluding Bank Holidays). Any orders received after 7pm will be processed the following day.
Delivery charge:
- Next Day £4.00
- Day After £3.50
- Other Day £3.00
All deliveries are delivered up until 6pm on day of delivery, please bare with us if your delivery is slightly late on the day as we’re currently busier than normal.
Due to COVID-19 we may experience delays in receiving fresh produce in the supply chain so your order may be delayed a day. In this case we will contact you to notify you of the delay. However this has been quite rare.
All orders are packed and delivered by our own MyFreshCo team.
There is a comments box on the checkout page where you can enter a safe location to deliver your order if required
Where do you deliver to?
MyFreshCo currently delivers to Coventry CV1-CV6 post codes, as well as Kenilworth, Leamington & Warwick.
Is there a minimum order amount?
Yes, all orders placed on our site must be a minimum of £15.00, before any delivery charges are applied.
Are the online payments safe?
Absolutely, all Credit and Debit card payments taken via our website are throughl SSL security (padlock), so you can be rest assured your data is safe. We never get to see or store any credit/debit card info you enter on our site when making a payment.
PayPal is also an option, you dont need to have a PayPal account to use the service.
Can I do a subscription to auto order?
Yes! but not at the moment. We’re having to make slight changes to the way were doing business at present, there is the ability to ‘Re-Order’ your previous order from your Account login area if you have registered on our site.
Can I change items in my box?
Yes, but there are limitations based on availability and current cost of produce.
This also depends on the box selecttion, e.g
If you order a £15 Fruit box and want to replace 2 items i.e Apples and Pears with 2 papayas’s. Due to the fact Papaya’s are more costly to buy, therefore additional items already included in the box will be either reduced or replaced.
We will contact you to let you know, before we pack your order.
Can I collect my order?
Click & Collect is currently available on Saturday’s only.
However for Christmas orders we will be offering Click & Collect on the 19th-24th December 2020. Dates & Times for Click & Collect are selectable at the Checkout page.
E-Gift Cards
Can i purchase Gift Cards?
Yes, Please get in touch with us, we have a number of E-Gift Cards that are available to be purchased online, and be sent via email at point of purchase as a present for someone.
Can i check my E-Gift Card Balance?
Sure, go to the following page and enter your voucher number
https://www.myfreshco.com/balance/
Are you local?
Yes, a Coventry based company, located within the Binley Industrial Estate.
We have over 20 years experience in souring fresh produce for our customers, so you can be confident that your getting the freshest and highest quality produce.
